You may think you've done the hard work by securing an appointment to see a customer / prospect. However, the hard work has just started. First impressions are incredibly important in helping you build your business so its essential that you think about how you come across to your customer. Research has shown that it can take up to 15 subsequent meetings to repair the damage of a poor first impression. Furthermore, Harvard studies have shown that 93% of first impressions are based on non-verbal factors. It’s clearly an important area but it’s still something that is overlooked or not given due attention.
Read more...